Elasticsearch, Logstash, and Kibana take pleasure in the good thing about having lively and handy communities. You have got our assurance of substantial-high quality support and single supply of truth being an Elasticsearch Provider customer, however the Elastic community can also be a practical useful resource for you personally when you have to have it.
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The main focus of support is to ensure your deployment displays a eco-friendly position and is offered. There's no guaranteed First or ongoing response time, but we do attempt to interact on each difficulty in a few small business days.
Committed Elasticsearch specialist support Elasticsearch support when and in which you need to have it As with our other offerings, if you have to handle your Elasticsearch cluster by yourself, we will still offer the 24x7x365 expert support readily available in our managed supplying.
Involve the deployment ID that you would like assist with, particularly if you've several deployments. You will find the deployment ID on the overview site in your cluster in the Elastic Cloud Console.
When you are on an Elasticsearch Assistance Regular membership so you are interested in moving to Gold or Platinum support, remember to Speak to us. We also suggest you examine our greatest techniques information for getting the most out within your support expertise:
We can provide support regardless of whether your surroundings is on-prem or during the cloud. Speak to our workforce to discuss your certain infrastructure and necessities, such as SLAs and security needs.
Should you have any technical queries that are not for our Support staff, hop on our Elastic Group discussion boards and get solutions from your industry experts in the Group, such as individuals from Elastic.
For customers without having an Lively subscription, stop by the Elastic Local community boards and obtain solutions through the authorities from the Neighborhood, together with men and women from Elastic.
Explain the situation. Contain any related information, like error messages you encountered, dates and occasions when the situation happened, or anything else you think that may be beneficial.
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By e mail: [email protected]. For those who Make contact with us by e mail, remember to use the e-mail handle that you just registered with, to make sure that we may help you a lot more immediately. In case you are using a distribution record as your registered e mail, you can also sign up a next e mail tackle with us.
These membership concentrations present assured reaction periods for support issues, superior support protection hrs, and support contacts at Elastic. Furthermore, it contains support for the way-to and growth concerns. The exact support protection is dependent upon your membership amount.
Our support web pages are already supplied in English, to translate to your required language You can utilize the constructed-in translate function in Chrome or Elasticsearch support Firefox.
With the discharge of the new Support Portal, even Should you have an existing account, you will be prompted to update your password.
Involve the deployment ID that you might want help with, especially if you may have various deployments. The deployment ID are available within the overview site for your cluster inside the Elasticsearch Provider Console.
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As an Elasticsearch Services customer, you are going to receive an email with Guidance the way to log in into the Support Portal, where you can observe both equally current and archived cases.
Just open a case to let's know the identify and electronic mail tackle you desire to being extra. When opening a scenario, There are many stuff you can do to obtain assist quicker: