Elasticsearch, Logstash, and Kibana enjoy the good thing about acquiring lively and beneficial communities. You've got our assurance of superior-good quality support and solitary source of truth as an Elasticsearch Support consumer, nevertheless the Elastic community can even be a valuable useful resource to suit your needs whenever you have to have it.
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In case you are employing a distribution list as your registered e-mail, you can also sign up a 2nd e mail address with us. Just open up a scenario to allow us to know the name and e mail address you desire to to become extra.
Devoted Elasticsearch skilled support Elasticsearch support when and in which you have to have it Just like our other offerings, if you'll want to handle your Elasticsearch cluster yourself, we can continue to supply the 24x7x365 qualified support offered within our managed supplying.
Get in Touch Why Instaclustr Unmatched encounter Our support workforce has comprehensive expertise in Elasticsearch’s specialized particulars and operational nuances. Our managed support pedigree and broad customer foundation makes certain that we hold the expertise to suit any consumer surroundings. It’s what we do day to day Daily, we provide mission critical, high overall performance, and always-on details solutions for our clients. Our firm is centered on the operational effectiveness of Elasticsearch and complementary open up resource knowledge layer systems. Committed group Elasticsearch support workforce is built up of devoted engineers and Elasticsearch professionals with in depth operational knowledge. Now we have a chance to assist maintain your clusters running competently and successfully under different disorders and use cases Unmatched working experience Our support team has substantial understanding of Elasticsearch’s technical details and operational nuances.
In case you are on an Elasticsearch Service Normal membership and also you are interested in going to Gold or Platinum support, you should Get hold of us. We also advocate that you just go through our best practices guide for getting the most out within your support working experience:
We can offer support no matter if your atmosphere is on-prem or in the cloud. Call our group to discuss your precise infrastructure and demands, such as SLAs and stability needs.
In case you have any specialized questions that are not for our Support group, hop on our Elastic Local community discussion boards and get answers through the gurus while in the Group, including folks from Elastic.
For users without having an active membership, take a look at the Elastic Group boards and acquire responses within the authorities from the Neighborhood, which include people today from Elastic.
If you only signed up for a demo, you don't get usage of the Support Portal until finally you subscribe. Instead, you could request aid using the other methods in depth On this doc.
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By email: [email protected]. If you Make contact with us by email, be sure to use the e-mail deal with that you registered with, in order that we will help you more quickly. When you are utilizing a distribution checklist as your registered email, you can also sign up a 2nd email address with us.
These subscription degrees supply guaranteed reaction occasions for support issues, superior support protection hours, and support contacts at Elastic. In addition it involves support for how-to and growth concerns. The precise support coverage is dependent upon your membership level.
Elasticsearch, Logstash, and Kibana enjoy the good thing about owning lively and practical communities. You have got our assurance of large-excellent support and one source of truth of the matter as an Elastic Cloud person, nevertheless the Elastic Group may also be a beneficial useful resource in your case everytime you need it.
With the discharge of The brand new Support Portal, even When you have an current account, there's a chance you're prompted to update your password.
To find out more, Look at Top quality Support Expert services Plan. If you're on a normal membership, and you simply have an interest in upgrading your support level, you should Get in touch with us. We also advocate that you simply read through our greatest practices manual for obtaining the most out within your support experience:
Some individuals market support then don’t wander the wander. Like a pure open source organization, we will only differentiate on cost and support, and we care deeply about preserving very good support and fixing our customers’ issues swiftly.
Speak to us and also a member of our staff will access out for you in minutes We’ll speedily make it easier to have a deal set up so we could possibly get to operate resolving your Elasticsearch challenges and get your atmosphere operational as quickly as is possible.
Just open up a situation to let us know the name and electronic mail handle you prefer to to become added. When opening a situation, there are a few belongings you can perform to receive aid faster: