Elasticsearch, Logstash, and Kibana delight in the good thing about possessing lively and useful communities. You have our assurance of large-quality support and single supply of real truth being an Elasticsearch Assistance purchaser, although the Elastic Local community can be a helpful useful resource in your case when you need it.
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The main concentration of support is to make sure your deployment displays a environmentally friendly status and is accessible. There's no assured Original or ongoing reaction time, but we do strive to engage on each challenge within three business times.
Committed Elasticsearch pro support Elasticsearch support when and in which you have to have it Just like our other choices, if you have to deal with your Elasticsearch cluster yourself, we will continue to offer you the 24x7x365 qualified support obtainable inside our managed giving.
Include the deployment ID that you'd like assist with, particularly if you might have various deployments. Yow will discover the deployment ID over the overview web site on your cluster while in the Elastic Cloud Console.
If you are on an Elasticsearch Services Typical membership and you simply are interested in shifting to Gold or Platinum support, please Get in touch with us. We also propose you go through our greatest procedures guidebook for receiving the most out of your respective support practical experience:
Our managed provider pedigree and wide buyer foundation makes sure that we provide the working experience to suit any buyer atmosphere. It’s what we do everyday Regularly, we supply mission critical, superior efficiency, and always-on info options for our shoppers. Our enterprise is focused on the operational performance of Elasticsearch and complementary open source facts layer systems. Dedicated workforce Elasticsearch support team is designed up of devoted engineers and Elasticsearch authorities with in depth operational experience. We have now the chance to enable keep the clusters working effectively and correctly beneath different circumstances and use scenarios Spin up a cluster in minutes Cost-free Trial
If you have any complex issues that aren't for our Support staff, hop on our Elastic community boards and get answers from the industry experts inside the Local community, such as people from Elastic.
In case you Call us by e-mail, you should use the e-mail address that you just registered with, to make sure that we can help you a lot more quickly.
Describe the condition. Contain any suitable aspects, including error messages you encountered, dates and instances when the challenge happened, or the rest you're thinking that could possibly be practical.
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By electronic mail: [email protected]. For those who contact us by email, make sure you use the email address which you registered with, to ensure that we can help you more quickly. If you are utilizing a distribution list as your registered e mail, you can also sign up a 2nd e-mail handle with us.
These membership ranges deliver assured reaction situations for support issues, improved support protection hours, and support contacts at Elastic. In addition, it incorporates support for a way-to and advancement inquiries. The exact support protection relies on your subscription degree.
Elasticsearch, Logstash, and Kibana take pleasure in the advantage of having vibrant and practical communities. You've got our assurance of substantial-high-quality support and single supply of real truth as an Elastic Elasticsearch support Cloud person, nevertheless the Elastic Group will also be a helpful resource for yourself when you will need it.
Support is furnished by e mail or from the Elastic Support Portal. The most crucial concentrate of support is to make certain your Elasticsearch Provider deployment demonstrates a inexperienced position and is available. There is no guaranteed First or ongoing response time, but we do strive to have interaction on every difficulty within a few business times.
Include the deployment ID that you might want assist with, especially if you have quite a few deployments. The deployment ID are available within the overview page for the cluster during the Elasticsearch Services Console.
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As an Elasticsearch Services consumer, you'll receive an email with instructions how you can log in towards the Support Portal, where you can keep track of both current and archived instances.
Just open a case to let's know the identify and electronic mail tackle you desire to to get extra. When opening a situation, There are some belongings you can perform to obtain aid speedier: