Elasticsearch, Logstash, and Kibana enjoy the advantage of possessing vibrant and helpful communities. You have got our assurance of higher-quality support and one source of real truth being an Elasticsearch Services shopper, though the Elastic Group can also be a beneficial source for yourself when you need it.
When you are in totally free trial, you are also suitable to find the Elasticsearch Company Normal stage support for as long as the demo is Lively.
Should you be utilizing a distribution checklist as your registered e-mail, you can also register a second electronic mail tackle with us. Just open up a situation to let us know the name and email handle you want to for being extra.
Devoted Elasticsearch expert support Elasticsearch support when and in which you need to have it As with our other offerings, if you need to control your Elasticsearch cluster oneself, we will even now offer you the 24x7x365 skilled support readily available within our managed supplying.
Get in Touch Why Instaclustr Unmatched expertise Our support crew has comprehensive knowledge of Elasticsearch’s technical specifics and operational nuances. Our managed service pedigree and broad purchaser foundation makes sure that we have the knowledge to suit any consumer natural environment. It’s what we do daily On a regular basis, we produce mission vital, superior effectiveness, and constantly-on facts alternatives for our customers. Our business is focused on the operational efficiency of Elasticsearch and complementary open up supply knowledge layer technologies. Focused workforce Elasticsearch support team is made up of dedicated engineers and Elasticsearch authorities with extensive operational encounter. We've got a chance to assistance maintain your clusters working successfully and properly beneath different circumstances and use cases Unmatched expertise Our support team has substantial understanding of Elasticsearch’s technical specifics and operational nuances.
If you have any specialized inquiries that aren't for our Support group, hop on our Elastic Local community message boards and have responses from your professionals while in the Local community, like people from Elastic.
We can offer support whether your setting is on-prem or in the cloud. Speak to our team to discuss your certain infrastructure and demands, together with SLAs and security needs.
Examine your particular needs If you enter a support contract with Instaclustr, you may be leveraging much more than three hundred million node several hours of administration and support Elasticsearch support practical experience with open up resource technologies, including the Open Distro of Elasticsearch.
For those who Get hold of us by e-mail, please use the e-mail handle which you registered with, in order that we can assist you additional promptly.
If you simply signed up for any demo, you don't get use of the Support Portal until finally you subscribe. Rather, it is possible to request support utilizing the other approaches detailed in this doc.
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In case you are a whole new client who just signed up for Elasticsearch Service, it will take a handful of hrs on your Support Portal access to be put in place. If you have concerns, achieve out to us at [email protected].
Describe the trouble. Include things like any relevant aspects, which include error messages you encountered, dates and moments when the problem happened, or anything you think that could possibly be valuable.
Our support pages have already been offered in English, to translate to your required language You should utilize the constructed-in translate purpose in Chrome or Firefox.
With the discharge of the new Support Portal, even if you have an current account, you may be prompted to update your password.
Contain the deployment ID that you would like assist with, particularly when you may have numerous deployments. The deployment ID can be found over the overview page for your personal cluster inside the Elasticsearch Company Console.
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As an Elasticsearch Services client, you are going to obtain an e-mail with Directions the best way to log in towards the Support Portal, where you can monitor equally recent and archived situations.
Just open up a situation to let's know the identify and e mail tackle you desire to to get additional. When opening a situation, There are some things you can perform for getting enable speedier: